CasinoChan Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use CasinoChan. Please read them carefully before creating an account, depositing funds or participating in any gambling activity. By accessing the website or using its services, you acknowledge that you have read, understood and agreed to these terms, together with any additional rules displayed for particular games, promotions or services.

CasinoChan operates under a Comoros licence issued by AOFA (reference ALSI-202508056-FI2) and a New Brunswick licence issued by TGC (reference 0000002). All software is independently verified by iTech Labs, and player data is protected with 128-bit SSL encryption.

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and CasinoChan regarding your use of the website, account features, games and related services. They apply to all visitors and account holders, whether you access the website from a computer, mobile device or another supported platform. Additional conditions may apply to specific games, payment methods, competitions, bonuses or other offers. If there is an inconsistency between these terms and a specific set of conditions, the specific conditions will generally apply to the relevant activity.

You should only use CasinoChan if online gambling is lawful for you in the place where you are located. You are responsible for checking the laws that apply to your access and use of gambling services. CasinoChan does not invite a person to participate where doing so would be unlawful. Access may be restricted or unavailable in some locations, and technical availability of the website does not mean that use is permitted in every jurisdiction.

By using the website, you confirm that the information you provide is accurate and complete, that you are legally entitled to enter into these terms, and that you will comply with all applicable laws. If you do not agree with these terms, you must not create an account, deposit funds or use the services.

Changes to these terms

CasinoChan may update these terms from time to time to reflect changes to its services, legal requirements, security practices or business operations. The current version will be made available on the website. Where appropriate, notice of a material change may be provided through the website or another suitable method. Continuing to use the services after updated terms take effect indicates acceptance of the revised terms. If you do not accept a change, you should stop using the services and follow any available account closure process.

2. Eligibility and player accounts

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your location before opening or using an account. CasinoChan does not permit underage gambling. If you are not legally permitted to gamble, you must not access the games or ask another person to create or operate an account for you.

You may be required to register an account before using some or all services. You must provide current, truthful and complete information during registration and keep that information updated. An account is intended for the individual registered to it. You must not sell, transfer, lend or otherwise make your account available to another person.

Keep your username, password and other security information confidential.
Take reasonable steps to prevent other people from accessing your device or account.
Tell CasinoChan promptly if you believe your account has been accessed without permission.
Do not create or control multiple accounts unless CasinoChan has expressly allowed this.
Do not use another person’s payment method or account without proper authorisation.
Accept responsibility for activity carried out through your account, subject to any rights you may have under applicable law.

CasinoChan may carry out identity, age, address, payment and other verification checks. You agree to provide information or documents reasonably requested for these checks. Verification may be required before certain account functions can be used, including deposits, withdrawals or continued access. Information supplied for verification must be genuine, readable and current. If information cannot be verified, CasinoChan may restrict, suspend or close the account in accordance with these terms and applicable law.

Account closure and inactivity

You may ask to close your account at any time, subject to the completion of any necessary checks or transactions. CasinoChan may suspend or close an account where there is a suspected breach of these terms, unlawful activity, fraud, payment abuse, responsible gambling concern, security risk or other legitimate reason. Closure does not remove obligations that arose before closure, including obligations concerning outstanding transactions, investigations or dispute resolution.

3. Gambling, deposits and withdrawals

Gambling involves financial risk and outcomes are not guaranteed. You should only gamble with money you can afford to lose. Games are provided for entertainment and should not be treated as a way to earn income, repay debts or solve financial difficulties. You are responsible for deciding whether gambling is suitable for you and for keeping your activity within any personal limits you choose.

Before placing a wager, check the game information, stake amount and any applicable rules. A wager may be accepted only when it has been recorded by CasinoChan’s systems. You should not rely on a display, message or result that appears inconsistent with the official account record. If a game or transaction is affected by an obvious error, technical fault or interruption, CasinoChan may take reasonable steps to correct the error and handle affected activity fairly and in accordance with applicable requirements.

Deposits must be made using a payment method that you are authorised to use. You must not use funds obtained unlawfully or attempt to disguise the source of funds. Payment processing may be subject to checks, conditions and availability requirements set by CasinoChan or the relevant payment provider. Additional verification may apply before funds can be released.

Withdrawal requests must be submitted through the available account process and may be subject to identity, account and payment checks. CasinoChan may return funds through an appropriate verified payment method and may require a withdrawal method to be associated with a prior deposit where permitted. Processing can be affected by verification, payment provider requirements, public holidays, technical issues and other circumstances outside CasinoChan’s reasonable control. No specific processing period is promised unless expressly stated in applicable service information.

You are responsible for any taxes, duties or reporting obligations that may apply to your gambling activity or winnings. CasinoChan may retain or withhold amounts where required by law. You should obtain independent financial or tax advice if you are unsure about your obligations.

Promotions and bonus offers

Promotions, bonuses and other offers may be subject to separate terms. Those terms should explain eligibility, qualifying activity, expiry, wagering or play-through requirements, permitted payment methods and any restrictions that apply. You must read the relevant offer terms before participating. CasinoChan may correct an obvious error, withdraw an offer, or refuse or remove a benefit where there has been misuse, technical error, duplicate participation or a breach of the applicable terms. Promotional terms do not override your rights under applicable consumer law.

4. Responsible gambling and prohibited conduct

CasinoChan supports informed and responsible gambling. Gambling should remain an optional leisure activity, not a source of financial support. Take regular breaks, set a budget before you begin and avoid gambling when you are upset, under the influence of alcohol or drugs, or trying to recover losses. Chasing losses can lead to further harm and is not a reliable way to improve an outcome.

Set personal deposit, spending, session or loss limits where those tools are available.
Use account time-outs or self-exclusion options if you need a break from gambling.
Do not gamble with borrowed money, money needed for essential expenses or money belonging to another person.
Seek independent support if gambling is affecting your finances, relationships, work, health or wellbeing.
Contact CasinoChan through the available website support channels if you need information about responsible gambling tools.

You must not use CasinoChan for unlawful, fraudulent or abusive activity. Prohibited conduct includes manipulating games, exploiting errors, using automated software or bots, interfering with the website, attempting to bypass security, laundering funds, using stolen payment details, colluding with other players, or submitting false information. You must also not publish or transmit material that is threatening, discriminatory, defamatory, misleading or harmful.

Where prohibited conduct or a serious breach is suspected, CasinoChan may investigate, restrict access, cancel affected activity, withhold or recover amounts where legally permitted, and refer matters to relevant authorities. Any action will be taken subject to applicable law and any rights available to you.

5. Website use, privacy and legal responsibility

The website and its content are provided for personal, non-commercial use. You must not copy, reproduce, modify, distribute, frame, scrape, reverse engineer or commercially exploit any part of the website without permission. CasinoChan or its licensors retain intellectual property rights in the website, branding, text, graphics, software and other materials. Using the website does not transfer ownership of those rights to you.

CasinoChan aims to keep website information accurate and available, but does not promise that the website will always be uninterrupted, error-free, secure or compatible with every device. Access may be suspended for maintenance, updates, security reasons, technical faults or circumstances outside reasonable control. You should maintain suitable device security, software updates and internet access when using the services.

Personal information is handled in accordance with the CasinoChan Privacy Policy and applicable privacy requirements. By using the website, you acknowledge that information may need to be collected, used, retained and disclosed for account administration, verification, payments, security, responsible gambling, fraud prevention, legal compliance and customer support. You should read the Privacy Policy to understand how personal information is managed.

To the extent permitted by law, CasinoChan is not responsible for loss caused by your failure to protect account credentials, your misuse of the website, unauthorised access resulting from your actions, interruptions outside reasonable control, or reliance on information that is incomplete or no longer current. Nothing in these terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian consumer law or other applicable legislation.

Complaints and applicable law

If you have a question, transaction concern or complaint, please use the support or contact process made available on the CasinoChan website. Provide enough information for the matter to be reviewed, while avoiding the inclusion of unnecessary sensitive information. CasinoChan may request further details, account verification or supporting records before responding. You should allow a reasonable opportunity for the matter to be investigated and resolved.

These terms are intended to operate subject to the laws and consumer protections that apply to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that provision has been waived. The terms, together with any applicable game, promotion, privacy and responsible gambling information, describe the basis on which CasinoChan provides its services.