Contact CasinoChan

If you need help with CasinoChan, email support@casinochancasino.click. Our support team can assist with general account questions and guide you towards the appropriate information or next steps. Please provide enough detail in your first message so your request can be reviewed efficiently. Support requests are usually answered within 24 hours, although response times can vary depending on the nature and complexity of the enquiry.

CasinoChan operates under a Comoros licence issued by AOFA (reference ALSI-202508056-FI2) and a New Brunswick licence issued by TGC (reference 0000002). All software is independently verified by iTech Labs, and player data is protected with 128-bit SSL encryption.

How to get in touch

For assistance by email, contact support@casinochancasino.click. Use the email address connected with your account where possible, or include your CasinoChan username so the support team can identify the relevant account. Do not send passwords, full payment card details or other sensitive security information in your message.

You can contact support about common matters including:

Account access, account details and verification questions
Deposits, withdrawals and payment-related concerns
Questions about applicable bonus terms or promotional conditions
Technical problems, error messages or website difficulties
Responsible gambling requests, including help with account controls or taking a break

To help us respond faster, include your account email or username, a short description of the issue, and any relevant dates or error messages. Add screenshots if relevant, provided they do not show passwords, complete payment details or other unnecessary personal information. If your question relates to a transaction, include only the information needed to locate it.