CasinoChan Privacy Policy

This Privacy Policy explains how CasinoChan generally handles personal information when you visit the website, create or use an account, make transactions, contact support or otherwise use the available services. It also explains cookies, data security, retention and the choices available to players in Australia.

CasinoChan operates under a Comoros licence issued by AOFA (reference ALSI-202508056-FI2) and a New Brunswick licence issued by TGC (reference 0000002). All software is independently verified by iTech Labs, and player data is protected with 128-bit SSL encryption.

1. Information this website may collect

CasinoChan may collect information that is needed to provide an online casino account and operate the website. The information collected depends on how you use the services, the features you access and the checks that may be required before certain activities can be completed. Some information is provided directly by you, while other information is created or collected automatically when you use the website.

Account and contact information

When you register or communicate with CasinoChan, the site may handle details such as your name, date of birth, contact details, login information, account preferences and records of communications with customer support. This information helps create and maintain your account, respond to questions, provide account notices and help keep account activity associated with the correct player.

Identity and verification information

CasinoChan may request information or documents used to confirm your identity, age, location or eligibility to use particular services. This can include verification documents and information obtained during account checks. These checks help protect players, prevent the use of false identities, support anti-fraud processes and meet obligations that apply to gambling services.

Payment and transaction information

The site may handle records relating to deposits, withdrawals, winnings, account balances, payment methods and other transactions. Depending on the payment method, CasinoChan may receive information needed to confirm or reconcile a transaction. Payment details may also be processed by payment providers involved in completing the transaction. Transaction records help operate the account, investigate unusual activity, provide support and meet record-keeping requirements.

Device, usage and cookie information

When you visit or use the website, technical information may be collected, such as your IP address, browser type, operating system, device characteristics, approximate location, pages visited, access times, referring website and actions taken on the site. CasinoChan may also receive information through cookies and similar technologies. This information helps the site function, remember preferences, understand website use, improve performance and identify suspicious or unauthorised activity.

2. How information is used

CasinoChan uses personal information for purposes connected with operating the website and providing gambling services. Information is handled only as reasonably needed for the relevant purpose, for account administration, or for obligations that apply to the service. Typical uses include the following:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Completing identity, age, location and account verification checks.
Detecting, preventing and investigating fraud, money laundering, collusion, account misuse and other suspicious or prohibited activity.
Protecting the security, reliability and integrity of the website, systems and player accounts.
Providing customer support, handling requests and keeping records of communications.
Sending service messages about your account, transactions, security, changes to the website or other necessary operational matters.
Understanding how players use the website so that features, content, navigation and performance can be reviewed and improved.
Managing cookies, preferences and website functionality.
Meeting applicable legal, regulatory, court, law-enforcement and responsible gambling obligations.
Establishing, exercising or defending legal rights and managing disputes, complaints or claims.

Where marketing communications are available, CasinoChan may use contact information and stated preferences to send promotional or informational marketing where permitted. You can withdraw consent to marketing at any time by contacting support@casinochancasino.click. You may also use an unsubscribe option included in a marketing message where one is provided. Withdrawing marketing consent does not affect service messages that are necessary to operate your account or provide important security and transaction information.

Sharing information

CasinoChan may share relevant information with service providers that help operate the website and account, such as payment processors, identity and verification providers, technology and hosting providers, security services, customer support tools and professional advisers. These providers should receive only information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to prevent fraud or other unlawful activity, protect players or the website, respond to lawful requests, comply with legal obligations, resolve disputes or support a business change affecting the services. CasinoChan does not use player information for unrelated purposes without an appropriate reason or permission where permission is required.

3. Security, accuracy and retention

Keeping information secure

CasinoChan takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration and disclosure. Security measures may include access controls, account protections, monitoring, secure connections and processes for handling sensitive information. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should keep login details confidential, use suitable device security and contact support promptly if they suspect unauthorised account activity.

Accuracy of information

CasinoChan aims to keep personal information accurate, complete and up to date for the purpose for which it is used. Players should provide truthful information and update account details when they change. Some details may need to be checked before they can be changed, particularly where the change affects identity, payment information, account security or verification records.

How long information is kept

Personal information is generally kept for as long as it is reasonably needed for account administration, support, security, dispute handling, business records or the purposes described in this Privacy Policy. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. The required retention period can depend on the type of information and the reason it was collected.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Closing an account does not necessarily result in the immediate deletion of every record, particularly where retention is needed for legal, fraud-prevention, security or dispute-related reasons.

4. Cookies and similar technologies

CasinoChan may use cookies and similar technologies to support website functions and understand how the site is used. A cookie is a small file or identifier stored on your device by a website. Cookies may help remember session information, keep an account signed in during a visit, remember selected preferences, measure website performance, support security checks and provide information about website activity.

Some cookies may be necessary for the website to operate, while others may support analytics, preferences or marketing features. The availability and use of particular cookies may change as the website or its services change. Information collected through cookies may be combined with other technical or account information where this is reasonably necessary for the purposes described in this Policy.

Players can manage or restrict cookies through their browser settings. Browser controls may allow you to delete existing cookies, block some or all future cookies, or receive a notification before a cookie is stored. If you disable cookies, some parts of the website may not work correctly, and account or security features may be affected.

5. Your privacy choices and data requests

Depending on the circumstances and applicable requirements, you may have choices and rights relating to the personal information CasinoChan holds about you. You can ask for access to your information, request correction of inaccurate or incomplete information, request deletion of your data, or withdraw consent to marketing. You may also ask questions about how your information is used or request an explanation of a privacy-related decision.

How to make a request

To exercise your data rights, including access, correction, deletion or withdrawing consent to marketing, contact support@casinochancasino.click. Please describe your request clearly and provide enough information for the relevant account or records to be identified. CasinoChan may need to verify your identity before completing a request, especially where the request concerns account access, verification documents, payment records or other sensitive information.

A request may not always be completed in full. For example, information may need to be retained because it is required by law, needed to prevent fraud, relevant to a dispute, necessary to protect another person, or required to maintain the security and integrity of the services. If information cannot be deleted or a request must be limited, CasinoChan will aim to explain the relevant reason in general terms.

Updates to this Privacy Policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version will apply from the date it is published on the website. Players should review this page from time to time, particularly before continuing to use the services after a material update.