Betting Rules

These Betting Rules explain the general principles that apply when using betting services made available by CasinoChan. Please read them carefully before placing a bet. By opening an account, accessing a betting product or submitting a bet, you acknowledge that you understand and accept these rules, together with any applicable account terms, game rules and privacy information.

CasinoChan operates under a Comoros licence issued by AOFA (reference ALSI-202508056-FI2) and a New Brunswick licence issued by TGC (reference 0000002). All software is independently verified by iTech Labs, and player data is protected with 128-bit SSL encryption.

1. General betting principles

CasinoChan may make different betting markets, games or wagering products available from time to time. The products shown on the website may change, and not every market or feature will be available to every player. Separate rules may apply to particular sports, events, races, games, promotions or betting products. If a specific rule conflicts with a general rule on this page, the specific rule will generally apply to that market or product.

You must use the website lawfully and comply with all rules that apply in your Australian state or territory. You are responsible for checking whether online gambling is permitted for you before using the service. You must also meet any applicable age and identity requirements. CasinoChan may ask for information or documents to verify your identity, account details, payment method or eligibility before allowing betting activity or processing an account request.

Your account must be used only by you. Do not allow another person to access your account, place bets for you or use your payment method. You are responsible for keeping your login details secure and for notifying CasinoChan if you believe that your account has been accessed without permission. Activity completed through your account may be treated as authorised unless there is a clear reason to investigate it.

Use accurate and current account information.
Place bets only when you understand the market and the applicable rules.
Do not use the service if you are prohibited from gambling or are subject to a restriction.
Do not attempt to manipulate a market, game, result or account process.
Do not use the service for unlawful purposes, fraud, money laundering or other prohibited activity.

2. Placing and accepting bets

A bet is submitted when you select a market or game, enter the required stake or instructions, review the displayed information and confirm the transaction. Before confirming, check the selection, price or odds, stake, potential return and any other details shown on the bet slip. Once submitted, a bet may not be changed, withdrawn or cancelled unless the applicable product rules expressly allow it.

A bet is not necessarily accepted merely because it appears to have been submitted or because funds appear to have been deducted. Acceptance may depend on system confirmation, account checks, market status and other reasonable controls. The status of a bet may be shown in your account or betting history. You should review that information and retain any relevant confirmation for your records.

Displayed odds, prices, lines, selections and potential returns are provided for information before acceptance and may change. A bet will normally be recorded using the price or terms confirmed at the time of acceptance, subject to the specific rules for that market. If a bet is rejected, only the amount actually accepted will be treated as a bet.

Casino or game wagering may work differently from event betting. A game round, spin or other play may be treated as started once the required action has been confirmed by the system. You should not refresh the page, close the browser or repeat an instruction simply because the result is delayed. First check your account history or transaction record to avoid submitting the same play more than once.

Bet limits and account controls

Minimum and maximum stakes, market limits, account restrictions and other controls may apply. These controls can vary by product, market, player, payment method or other operational consideration. CasinoChan may refuse, restrict or limit a bet where permitted by the applicable terms. Any limit shown before confirmation should be checked carefully, as a bet that exceeds a permitted limit may be reduced, rejected or treated under the relevant product rules.

3. Results and settlement

Bets are settled using the official result or settlement information applicable to the relevant event, market or game. The source used may depend on the product and may include an official competition result, race result, governing body information, game outcome or another reliable result source. A result may be updated if an official correction, review or other valid change is issued.

Unless the specific market rules say otherwise, the result at the time of the official declaration will generally determine settlement. Later changes, appeals, disqualifications or amendments may not affect a settled bet unless the applicable rules provide for a different approach. You should read the rules displayed for the relevant market, particularly where postponed events, abandoned matches, dead heats, player changes or amended results are possible.

If an event is postponed, abandoned, interrupted or changed, the bet will be handled under the applicable market rules. Some bets may remain active, while others may be cancelled or settled using a defined outcome. A selection that does not participate, a nominated participant that changes, or an event that is held at a different time or location may also be subject to special rules.

For games and other random outcomes, settlement is based on the result generated and recorded by the relevant system. Where a game result is disputed, the recorded system result and transaction data may be reviewed. A display problem does not automatically change the recorded outcome, although CasinoChan may investigate a genuine technical issue or incorrect settlement.

Check the market rules before confirming a bet.
Review the outcome shown in your betting or account history.
Allow for official result reviews or corrections where the rules permit them.
Raise a possible settlement issue promptly and provide the relevant bet or transaction information.
Do not assume that an early or unofficial result is the final settlement result.

4. Errors, interruptions and cancellations

Reasonable care is taken to display accurate information, but technical, human, communication or data errors can occur. Examples may include an incorrect price, duplicated market, incorrect event information, missing selection, incorrect result, delayed update or obvious payment calculation error. If a clear or obvious error occurs, the affected bet may be corrected, cancelled or settled according to the correct information and the applicable rules.

A bet may be cancelled or declared void where a market is offered in error, an event does not take place, the result cannot be reliably established, the system fails, or another circumstance makes normal settlement inappropriate. The treatment of a cancelled or void bet depends on the product rules. Where appropriate, the relevant stake may be returned, but this is not guaranteed in every situation.

Internet connections, devices, software, payment networks and third-party services may cause delays or interruptions. CasinoChan is not responsible for a bet that was not received, confirmed or recorded because of a problem outside its reasonable control. A bet is not valid merely because you intended to submit it. Confirmed account records are generally the best source for checking whether a transaction was accepted.

You must not exploit a known error, system weakness or pricing issue. If you notice a possible error, stop using the affected feature and report it through the available support or account process. CasinoChan may review related activity and take reasonable action where there is evidence of misuse, including correcting an error, cancelling affected transactions or restricting access in accordance with the applicable terms.

Account balances and payments

Only cleared funds made available through an approved payment method should be used for betting. Deposits, withdrawals, winnings and adjustments may be subject to verification, processing checks and the applicable payment terms. You should not place bets using funds that do not belong to you or attempt to use a payment method without the account holder's authority.

5. Responsible betting and help

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you start and only use money you can afford to lose. Consider setting time and spending limits, taking regular breaks and keeping a record of your activity. Never chase losses by increasing stakes or betting for longer than planned.

Do not bet when you are upset, tired, intoxicated or under financial pressure.
Do not borrow money or sell possessions to fund gambling.
Keep gambling separate from essential household spending.
Use available deposit, spending, time-out or self-exclusion controls where appropriate.
Ask for help if gambling is affecting your finances, relationships, work, health or daily life.

CasinoChan may offer account safety tools and processes for reducing or stopping gambling activity. Read the information provided with each tool carefully, including when a restriction starts, how long it applies and whether it can be changed. If you ask for an account restriction or self-exclusion, do not attempt to avoid it by opening another account or using another person's account.

If you have a question about a bet, settlement, account restriction or responsible gambling option, use the support route made available on the website. Keep your account username, bet reference, date and relevant transaction details available where possible. Do not send passwords, full payment card details or other sensitive information through an unsecured channel.

These Betting Rules may be updated when products, systems, legal requirements or operational processes change. The current version published on the website will apply from the stated effective date or, if no date is shown, from publication. You should review the rules regularly and before placing bets. If you do not agree with them, stop using the betting service.