Responsible Gaming

CasinoChan is committed to promoting a safe, balanced and informed approach to online gambling. Gambling should be treated as entertainment, not as a way to make money, solve financial problems or escape from personal difficulties. Take time to understand your choices, set limits before you play and only gamble with money you can afford to lose.

CasinoChan operates under a Comoros licence issued by AOFA (reference ALSI-202508056-FI2) and a New Brunswick licence issued by TGC (reference 0000002). All software is independently verified by iTech Labs, and player data is protected with 128-bit SSL encryption.

Make responsible gambling choices

Responsible gambling means keeping your play within limits that suit your financial circumstances, personal wellbeing and daily responsibilities. Before opening a game or placing a wager, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, in the same way you might budget for a meal, film or other leisure activity.

Never gamble with money needed for rent, mortgage payments, food, bills, education, medical care or other essential costs. Do not borrow money, use credit intended for necessities or sell personal belongings to continue playing. Losses should not be chased with larger bets or longer sessions. A previous loss cannot be recovered by continuing to gamble, and there is no guaranteed method for predicting a winning result.

Only gamble when you are of the legal gambling age and permitted to use gambling services in your location.
Set a spending limit before you play and stop when that limit has been reached.
Set a time limit so gambling does not interfere with sleep, work, study, relationships or other activities.
Keep gambling separate from essential household spending and regular financial commitments.
Accept that losing is part of gambling and avoid trying to win back money immediately.
Do not gamble when you are upset, stressed, tired, intoxicated or experiencing financial pressure.
Keep your account details secure and never allow another person to use your account.
Review your gambling habits regularly, even if gambling currently feels enjoyable and manageable.

Games are based on chance, and outcomes are not controlled by past results. A run of losses does not make a win more likely, while a previous win does not predict what will happen next. Set your budget around the possibility of losing the full amount you choose to spend, and never view gambling funds as savings or an investment.

Tools to help you stay in control

CasinoChan may provide account features designed to help you manage your play. Depending on the service and your location, these may include deposit, loss or wagering limits, session reminders, time-outs, account activity information, cooling-off periods and self-exclusion options. The availability and operation of a feature can vary, so review the information shown in your account and ask support if you need help understanding an option.

Set limits before you start

A limit is most useful when it is chosen before gambling begins. Consider setting a maximum amount for a day, week or other available period, together with a maximum session length. Choose an amount that will not affect your normal obligations if it is lost. Avoid increasing a limit during a gambling session because of excitement, frustration or the desire to continue playing.

Take a break when you need one

A time-out or cooling-off period can provide space away from gambling. Use a break if you feel distracted by gambling, are spending more than planned or want to reassess your habits. A longer break or self-exclusion may be more suitable if you have difficulty stopping or keeping to limits. Read the terms of any break or exclusion carefully, including when it begins, how long it lasts and what access restrictions apply.

Check your activity

Review your deposits, withdrawals, wagers, wins, losses and time spent where account information is available. Looking at your activity can help you compare actual behaviour with the plan you made before playing. If the figures surprise you, stop gambling and consider using a limit, time-out or self-exclusion tool.

Tools are designed to support your decisions, but they do not remove the risks of gambling. You remain responsible for choosing limits that are realistic and for taking action if gambling begins to affect your life.

Recognise when gambling may be a problem

Problem gambling can develop gradually. It may affect people from any background, including people who previously felt fully in control. Warning signs can include changes in spending, mood, sleep, relationships or work. You do not need to wait for serious financial harm before asking for help.

Gambling for longer or spending more than you originally intended.
Thinking about gambling frequently or finding it difficult to concentrate on other things.
Increasing bet sizes to achieve the same excitement or to recover losses.
Feeling restless, irritable or anxious when trying to stop or cut back.
Returning repeatedly after losing money to try to win it back.
Hiding gambling activity, deposits, losses or account statements from family or friends.
Borrowing money, missing bills or using savings to fund gambling.
Selling possessions or taking financial risks because of gambling.
Arguing with people close to you about how often you gamble or how much you spend.
Neglecting work, study, health, sleep or other responsibilities.
Gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
Feeling guilty, ashamed or distressed after gambling, while continuing to play.

One warning sign may be enough reason to pause and review your gambling. If several signs apply, stop playing and seek support. Trying to manage the situation alone can be difficult, particularly when gambling has become a way to cope with emotions or financial pressure. Speaking early with someone you trust can make it easier to take practical steps.

If gambling is causing immediate financial, emotional or personal danger, prioritise your safety and contact appropriate emergency, health or financial support in your area. CasinoChan support can explain available account controls, but it cannot provide counselling, financial advice or medical care.

Getting support and protecting others

If you are concerned about your gambling, contact CasinoChan through the support option available on the website and ask about account restrictions, time-outs or self-exclusion. Be clear about the help you need. You can also speak with a qualified counsellor, financial counsellor, doctor or mental health professional, or contact a recognised gambling support service in your state or territory. These services can help you understand your behaviour, make a plan and address related financial or personal concerns.

Consider telling a trusted family member, friend or support person what is happening. They may help you keep to a budget, review account activity, remove access to gambling funds or attend an appointment. Sharing the problem can reduce secrecy and provide practical encouragement. Choose someone who will respect your privacy and support your wellbeing.

Protect young and vulnerable people

Gambling accounts must only be used by the registered account holder. Do not share login details, payment methods or devices in a way that could allow an unauthorised person to gamble. Keep passwords private and use available security settings. Take reasonable steps to prevent children and other unauthorised users from accessing gambling websites or applications, including using device controls where appropriate.

Our approach

CasinoChan aims to provide clear responsible gambling information and access to account management options where available. We may take steps to verify account information, review activity or respond to concerns in line with applicable requirements and our site rules. If you ask for a restriction or self-exclusion, provide accurate information so the request can be considered correctly. Restrictions may not apply to other gambling providers, so you may also need to contact those providers separately.

Responsible gambling is a shared responsibility. Use the information on this page, read the relevant account terms and act early if gambling stops being enjoyable or begins to affect your finances, health, relationships or responsibilities. The safest choice for someone experiencing gambling harm may be to stop gambling altogether and seek professional support.